With thanks to Mark Coates of Mark Coates Software Solutions for contributing this article.

All software solutions providers want to provide their clients with the perfect solution (at least I hope they do).  And all clients want to give their solutions providers as much help in achieving this as possible (again, or so I hope).  Yet it seems that often neither of these aims is achieved.

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When I ask struggling business owners what their top challenge is, in the vast majority of cases I’m told, “Cash flow & profitability, hours worked, poor unenthusiastic staff”. So, why are these your main issue?

“Because we don’t have enough sales, there’s too much competition, the market has declined, our expenses are too high, we can’t deliver quickly/well enough, customers don’t pay quickly enough, we can’t get and retain good staff” and variations on this theme.

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